Last Updated: November 2025

At Clocktower Cars Gatwick, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our private hire taxi services. This Privacy Policy explains how we collect, use, protect, and share your personal information in compliance with the UK General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

Who We Are

Clocktower Cars Gatwick is a registered private hire taxi company operating across Surrey, specializing in airport transfers and ground transportation services to and from Gatwick Airport. Our registered office is located at Churchill Court, Crawley RH10 9KU, United Kingdom.

Contact Us:

• Email: info@clocktowercarsuk.com
• Phone: +441293515151
• WhatsApp: +441372747747
• Address: Churchill Court, Crawley RH10 9KU, United Kingdom

What Personal Data We Collect

We collect personal information necessary to provide our taxi and airport transfer services. The specific data collected may vary depending on your booking type and interaction method:

When You Book a Journey:

• Full name and contact details (phone number, email address)
• Pickup and drop-off locations
• Preferred pickup date and time
• Passenger count and any special requirements
• Flight information (for airport transfers)
• Payment information (card details processed securely via our payment provider)

When You Contact Us:

• Communication records (phone calls, emails, WhatsApp messages)
• Enquiry details and correspondence
• Feedback and reviews

Technical Data:

• Vehicle GPS tracking data (your journey route and destination)
• Website usage data (IP address, browser type, pages visited, time spent on site)
• Cookies and similar tracking technologies for website functionality

Corporate Clients:

• Company name and billing address
• Invoice and account information
• Payment history

How We Use Your Data

We process your personal data for the following legitimate purposes:

• Service Delivery: To arrange, confirm, and complete your taxi journey
• Payment Processing: To process payments securely and issue receipts
• Flight Tracking: To monitor flight status and ensure timely pickups for airport transfers
• Vehicle Tracking: To optimize routes and ensure your safety through GPS tracking
• Communication: To confirm bookings, notify you of changes, and respond to enquiries
• Customer Support: To assist with complaints, queries, and claims
• Legal Compliance: To meet UK private hire regulations and legal obligations
• Marketing: To send newsletters and service updates (only if you consent)
• Website Functionality: To improve user experience and security

Legal Basis for Processing

We process your data based on:

• Contract Performance: Processing necessary to fulfill your booking and service agreement
• Legal Obligation: Compliance with UK transportation and GDPR regulations
• Legitimate Interest: To ensure service quality, safety, and business operations
• Consent: For marketing communications (you can opt-out at any time)

Who We Share Your Data With

We do not sell your personal information. However, we may share your data with:

• Payment Processors: Third-party payment providers to process card transactions securely
• Booking Systems: Third-party booking platforms and apps we use for reservations
• Mapping Services: Google Maps and similar navigation services for route optimization
• Legal Authorities: If required by law or to protect our legal rights
• Service Partners: Third-party suppliers necessary for service delivery (with appropriate data processing agreements)

Data Retention

We retain your personal data for the following periods:

• Booking Records: Contact us at info@clocktowercarsuk.com or +441293515151 for specific retention details
• Payment Records: Retained in accordance with UK accounting and tax requirements
• Communication Records: Retained as necessary for customer support and dispute resolution
• Website Data: Deleted when no longer needed for service purposes

For detailed information about our specific data retention schedules, please contact our data protection team.

Your Data Protection Rights

Under GDPR, you have the right to:

• Access Your Data: Request a copy of all personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restrict Processing: Limit how we use your information
• Data Portability: Receive your data in a portable format
• Object: Oppose certain processing activities
• Withdraw Consent: Opt-out of marketing communications at any time

To exercise any of these rights, contact us at info@clocktowercarsuk.com or +441293515151.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

• Secure payment processing through encrypted transactions
• Restricted access to personal data within our organization
• Regular security assessments and updates
• Confidentiality agreements with service providers
• Safe driver vetting and background checks

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, though we commit to maintaining high standards.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. These may include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how you use our site
• Marketing Cookies: To personalize content and advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date indicates the most recent revision. Continued use of our services constitutes acceptance of updated terms.

Contact Us

For privacy-related enquiries, data access requests, or concerns:

Data Protection Contact:

• Email: info@clocktowercarsuk.com
• Phone: +441293515151
• Address: Churchill Court, Crawley RH10 9KU, United Kingdom

Complaints: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.