Effective Date: November 2025

These Terms and Conditions (“Terms”) govern your use of Clocktower Cars Gatwick’s website and services. By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Service Description

Clocktower Cars Gatwick provides private hire taxi and airport transfer services across Surrey, with specialization in Gatwick Airport transfers. Our services include:

• Pre-booked airport pickups and drop-offs
• Point-to-point ground transportation
• Corporate and business travel arrangements
• 24/7 availability and year-round operation

Service Availability: Our services are available 24/7, subject to vehicle availability and operational circumstances. We operate year-round with trained and vetted drivers providing professional transportation.

2. Booking and Confirmation

How to Book:

• Online via our website
• Through our mobile app
• Via WhatsApp: +441372747747
• By phone: +441293515151
• By email: info@clocktowercarsuk.com

Booking Confirmation: Once you submit a booking, we will confirm your reservation via your preferred contact method. The confirmation will include driver details, vehicle registration, and estimated arrival time.

Accuracy: You are responsible for providing accurate booking information, including correct addresses, times, and passenger details. Inaccurate information may result in delays or failed pickups for which we cannot be held liable.

3. Cancellation and Refunds Policy

Cancellation Terms: You can contact us via email or phone to request specific details regarding our cancellation policy, refund terms, notice periods, and any applicable cancellation fees. Our customer support team will provide complete information tailored to your booking.

Contact for Cancellation Details:

• Email: info@clocktowercarsuk.com
• Phone: +441293515151

Flight Delays: For airport transfers, we monitor flight status in real-time. If your flight is delayed, we will adjust our pickup accordingly at no additional cost. You are responsible for informing us of any changes to your flight details.

4. Pricing and Payment

Fare Calculation: Fares are calculated based on distance, time, vehicle type, and current demand. Quotes provided are estimates and may vary based on actual circumstances.

Payment Methods: We accept the following payment methods:

• Cash (paid to driver at end of journey)
• Debit and credit cards (processed securely through our payment provider)
• Corporate accounts and invoicing (for registered corporate clients)

Additional Charges: Any additional charges (tolls, parking, waiting time beyond our free waiting period) will be clearly communicated before you incur them.

Free Waiting Time: We offer up to 15 minutes of free waiting time at collection points (including airports). Charges apply for waiting time exceeding 15 minutes at a rate of £[amount] per minute – contact us for current rates.

Receipts: Digital receipts will be provided for all card payments. Cash payment receipts are available upon request.

5. Free Waiting Time Policy

We provide up to 15 minutes of complimentary waiting time at your pickup location, including Gatwick Airport terminals. This waiting time begins from your confirmed pickup time.

Extended Waiting Charges: If you require waiting beyond 15 minutes, charges will apply. Please contact us at +441293515151 or info@clocktowercarsuk.com for current waiting time rates.

Flight Tracking: For airport pickups, we automatically track your flight status. If your flight is delayed, we extend waiting time accordingly without additional charges, provided you notify us of the delay.

6. Child Seats and Safety

Child Seat Availability: We provide child seats for passengers requiring them. Please specify the child’s age and weight during booking so we can provide the appropriate seat.

Safety Requirements: All passengers, including children, must comply with UK seatbelt and child seat legislation. Our drivers will ensure proper installation and usage.

Responsibility: Parents/guardians are responsible for informing us of child requirements during booking and ensuring children comply with safety regulations during travel.

7. Vehicle Accessibility

We provide vehicles with specific accessibility features to accommodate passengers with mobility requirements. Please specify your accessibility needs when booking so we can arrange an appropriate vehicle. Contact us for detailed information about available accessibility features.

8. Passenger Conduct and Liability

Acceptable Behavior: Passengers must conduct themselves respectfully and lawfully. We reserve the right to refuse service or terminate a journey if a passenger:

• Is abusive, aggressive, or threatening toward the driver or staff
• Is intoxicated to an unsafe degree
• Damages the vehicle
• Engages in illegal activity
• Violates health and safety regulations
• Violates smoking or drug policies

No Refund for Misconduct: No refunds will be issued for journeys terminated due to passenger misconduct.

Vehicle Care: Passengers are responsible for treating the vehicle with respect. Any damage caused by passengers will be charged at cost, including repair or cleaning fees.

Lost Property: Items left in the vehicle should be reported immediately to our team. Contact us at +441293515151 or info@clocktowercarsuk.com. For specific details about our lost property procedures and claims process, please contact us directly.

9. Limitation of Liability

Important Disclaimer:
To the fullest extent permitted by law, Clocktower Cars Gatwick and its directors, employees, and agents shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, business disruption, or loss of opportunity
• Delays caused by traffic, weather, or circumstances beyond our reasonable control
• Missed flights, meetings, or connections (passengers are responsible for allowing adequate travel time)
• Loss or damage to passenger belongings
• Injury or illness not directly caused by driver negligence
• Website errors, downtime, or data loss

Our Liability Limit: Our total liability for any claim shall not exceed the fare paid for the journey in question.

Your Responsibility: You are responsible for:

• Allowing adequate travel time to reach your destination
• Providing correct booking information
• Securing your belongings
• Complying with safety regulations
• Being ready for pickup at the confirmed time

10. Insurance and Indemnity

Clocktower Cars Gatwick maintains appropriate public liability and passenger insurance. For specific insurance details, coverage limits, and claims information, please contact us at info@clocktowercarsuk.com or +441293515151.

Indemnity: You agree to indemnify and hold harmless Clocktower Cars Gatwick from any claims, losses, or damages arising from your use of our services or violation of these Terms.

11. GPS Tracking and Data

We use GPS tracking technology in our vehicles to:

• Optimize routes and ensure timely service delivery
• Enhance passenger safety
• Monitor driver performance
• Improve operational efficiency

By booking our services, you consent to GPS tracking of your journey. Your location data is subject to our Privacy Policy and GDPR regulations.

12. Third-Party Services

We utilize third-party services for booking, payments, and navigation, including:

• Online and mobile booking platforms
• Payment processors
• Google Maps and similar mapping services

These third parties may have their own terms and privacy policies. We are not responsible for their services or conduct, though we ensure appropriate data processing agreements are in place.

13. Website Usage Terms

License Grant: We grant you a limited, non-exclusive license to use our website for personal, non-commercial purposes.

Restrictions: You agree not to:

• Reproduce, distribute, or transmit content without permission
• Use automated tools to access or scrape the website
• Engage in any illegal or unauthorized activity
• Attempt to gain unauthorized access to systems
• Post defamatory, abusive, or offensive content

Intellectual Property: All website content, including text, images, logos, and design, is the property of Clocktower Cars Gatwick or licensed to us. Unauthorized use is prohibited.

14. Complaints and Dispute Resolution

Complaint Procedure: If you have concerns about our service, please contact us immediately:

• Email: info@clocktowercarsuk.com
• Phone: +441293515151

Our team will respond to your complaint and work toward resolution.

Response Timeframe: For detailed information about our complaint resolution procedure, timescales, and escalation process, please contact us directly.

Alternative Dispute Resolution: If we cannot resolve your complaint satisfactorily, you may pursue alternative dispute resolution options. Contact us for further information.

15. Regulatory Compliance

Clocktower Cars Gatwick operates as a registered private hire company in the UK, complying with:

• Private hire licensing regulations
• Transportation regulations and standards
• GDPR and UK Data Protection Act 2018
• Health and Safety at Work regulations
• Equality Act 2010

16. Age Restrictions

Our services are available to individuals aged 18 and over. Minors may use services with parental or guardian consent and supervision where appropriate. Passengers under 18 using our services alone must have parental consent.

17. Modifications to Terms

We may update these Terms and Conditions periodically. Updates will be posted on our website with an updated “Effective Date.” Continued use of our services constitutes acceptance of updated Terms.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

For questions, complaints, or concerns regarding these Terms and Conditions:

Clocktower Cars Gatwick

• Address: Churchill Court, Crawley RH10 9KU, United Kingdom
• Phone: +441293515151
• Email: info@clocktowercarsuk.com
• WhatsApp: +441372747747